Concept & Measure

Basic concept of after-sale service

Provide customers with the most impressive commodities through the best services to win trust of customers and the society.
1. Striving to enrich and enhance after-sale service mechanism and provide practical and cordial services on the basis of meeting customers’ requirements and expectation so as to win customers’ satisfaction and trust.
2. Accurately and rapidly mastering market information to assist in developing high-quality and infinitely charming cars.

Service aim of Tianjin FAW

Quality first, customer first, reputation first
Seeing things in customers’ position and serving consumers warmly and considerately.